Upgrade Your Outsourced IT
Transparent and reliable outsourced IT solutions that fit into the way your business thinks of IT, not the other way around.
IT Should Be Simple
We’re not regular IT. We’re IT, simplified. We believe that it should be easy to connect with a support technician. That processes like on/offboarding or setting up a new device should be seamless. That it should be clear what the status of your open IT projects is or how many of your devices have FileVault enabled. Most importantly, we believe in being transparent about IT service costs.
Accessible & reliable support
Say goodbye to complicated ticket submission processes, 48hr + long response windows, and having to project manage your org’s IT support requests. Toniolo integrates directly into your Slack Workspace or Microsoft Teams tenant, empowering your team members to reach out for IT support, whenever they need it. Our team of 15+ IT support technicians is able to respond to requests from across your organization in 15 minutes or less.
Your team can Chat @Toniolo for:
Day-to-day Troubleshooting
SysAdmin Support
Requests for access to files, apps, and hardware.
Visibility through the Toniolo Platform
Your IT environment should be easy to navigate, particularly when you have questions or need to report on what’s happening in it. The Toniolo Platform offers visibility into all aspects of your IT infrastructure, all in one place, including:
Support request volume by timeframe, type, and requestor
The status of open strategic IT projects with Toniolo
Credential configuration for applications
Department level provisioning profiles
Hardware details (servers, firewall, etc.)
On/offboarding history & request status
Device inventory & details (serial number, ram, etc.)
Leverage our expertise
Get access to a fully loaded IT team that scales with your business. Because we want to support your organization across all of the aspects of its IT needs, we’ve acquired the tools and wide array of expertise to match. Between our Service Desk, Professional Services, and Customer Success teams, you have access to a 15+ IT management experts. We’re ready to support you in everything from streamlining on/offboarding through network management. As well, we’ve partnered with key technology providers that help us provide you with best-in-class remote support.
Learn more about our wide array of IT management capabilities >
Transparent Costs. More Value.
Unlike traditional IT managed service providers, our services come priced as one flat rate subscription with all aspects of our IT services baked in. No hidden costs. No nickel & diming.
Have a strategic project or need to add locations/users to your service? No problem. We’ll provide clear guidelines on the addition to your subscription or the project’s hourly rate.